We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any return requested beyond 30 days will not be accepted without exception. This includes, but is not limited to, delays in your construction project that kept you from inspecting the item upon delivery for fit, damage or correct product. This 30-day return window does not apply to Made-To-Order items — see "Made-to-Order Items Are Not Returnable" below.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. If the product has been installed and/or shows signs of any tooling marks, the refund may be denied or subject to a restocking fee up to 100% of the purchase price depending on the damage to the item. A standard 15% restocking fee will be applied on all returns.  We offer free outbound shipping on all items, but we do not offer free return shipping. Return shipping cost is the responsibility of the customer including insuring the shipment for any damage that may occur by the carrier.

To start a return, you can contact us at 844-CEN-MADE or info@centurymadeshop.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is received with damage, please take pictures of the package as it arrived and any damage that has occurred. Please send an email with the order number, contact information, pictures and a detailed description of the damage to info@centurymadeshop.com. We will review the email and may ask follow-up questions and provide instructions for next steps to resolve any issues

Made-to-Order Items Are Not Returnable

Made-to-order items — including the entire Alina Series, most of the Riviera Series, and the Walnut Creek Collection — are custom built for your order with approximately 3 weeks of production time. Production begins when your order is placed. For that reason these orders cannot be canceled, returned, refunded, or exchanged once production has begun.

You can tell before you buy: every made-to-order product page shows its production time in the availability line beside the price, plus a “Made to order · not returnable · not refundable” notice under the buy buttons. If a product page says it is in stock, it ships from our shelves and the standard 30-day return policy above applies — this includes a small number of stocked Riviera drawer inserts.

Because these pieces cannot be returned, please confirm size, configuration, and finish before ordering. Our team will gladly check measurements with you at 844-CEN-MADE or info@centurymadeshop.com before you place the order.

A damaged or defective made-to-order item is always covered — the terms above apply to change-of-mind cancellations and returns, not to our obligation to make a damaged or incorrect order right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) — this includes every made-to-order item on our site, as described above. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund to your account.