Shipping policy

Domestic Shipping Policy

Shipment Processing Time

Most stocked items are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Made-to-order items are built for your order rather than pulled from stock. The product page shows the lead time for every made-to-order item — typically up to 3 weeks, or up to 5 weeks for unfinished pieces. Lead time is time to build, and is additional to the delivery estimate below.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Made-to-Order Products

Certain products are Made to Order and are manufactured specifically for your order. These items have a longer processing time than our standard in-stock products.

Made-to-Order products typically require approximately 3 weeks of production time before shipping. Any estimated transit time shown elsewhere in this Shipping Policy begins after production is complete and the item has shipped.

Because production begins specifically for your order, Made-to-Order items cannot be canceled, returned, or refunded once the order is placed.

Please carefully review all product dimensions, sizes, finishes, and other selections before placing your order. If you have questions or need help confirming the correct product, please contact our customer service team at 844-CEN-MADE or info@centurymadeshop.com before ordering.

Made-to-Order products are not subject to our standard same-day shipping or 1–2 business day processing timelines.

Shipping Rates & Delivery Estimates

We offer FREE Standard Shipping on all orders.

Delivery estimates are transit time after an order ships. For made-to-order items, add the lead time shown on the product page.

Alaska and Hawaii

For orders shipping to Alaska and Hawaii additional charges may apply. To place these orders, please contact our customer service department at 844-CEN-MADE or info@centurymadeshop.com. We reserve the right to apply any additional shipping charges to your order when our customer service department has not been contacted. If additional shipping charges apply, we will contact you to give you the option of accepting the additional charges or canceling your order.

Shipping Cutoff Times

For stocked items, orders received by 2PM ET are usually shipped out the same business day via our ground shipping option. Orders received after 2PM ET are typically shipped the following business day. Cutoff times do not apply to made-to-order items, which ship once production is complete.

Shipment to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the US, but we do not ship to P.O. boxes or APO/FPO addresses.

Wrong or Incomplete Addresses

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address, provided at checkout, is incomplete or incorrect.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped. The e-mail will contain the tracking information to track your package online. The tracking number(s) will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Lost or Delayed Orders

A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the carrier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

Damages or Missing Parts

If there is any damage to your shipment, a claim must be filed with the carrier. Please contact our customer service department, and we will assist you. Many times, the manufacturer will work with us to resolve the issue in case of damages.

Please save all packaging materials and damaged goods before filing a claim. Be prepared with good pictures showing any damage. If parts are missing, locate the parts list and circle any missing parts and take a picture. Also, please get a picture of the shipping label and have your order number handy. You can send all of this to info@centurymadeshop.com, and we can start processing the damage or missing parts claim.

International Shipping Policy

We currently do not ship outside the United States.